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Financial Services Credit Guide
ABN: 99 099 760 200
Licensed Credit Provider No: 364352
This guide acknowledges your right to ask us about our services namely, the type of recommendation given and your costs in completing a transaction. It also provides direction if you are dissatisfied or have a complaint about the services I have provided. For your further information I have detailed in this guide the action that you may take to satisfy any query that may arise in our dealings. I welcome the opportunity to promptly resolve, to the best of my ability, any dispute that you feel justified in bringing to my attention. Early contact where disputation occurs, in most cases, solves any unnecessary unpleasantness.
Northend Mortgage & Associates Pty Ltd has been established as a result of many years of dedicated, professional service to business and retail clients. I through my network and allied support have vast experience in providing clients with professional service in the provision of credit finance and other associated credit facilities.
Northend Mortgage & Associates Pty Ltd endorses and abides by the relevant Codes of Conduct and strictly adheres to the various Acts of Parliament and those passed by the National and the various State and Territory governments of Australia. We also comply with all requirements as directed by ASIC our National Regulator. We are members of Finance Broking industry associations ensuring we follow ethical and professional practices. All this is explained in the Statement of Credit Advice which is available to you on appointing us to act on your behalf.
We are an Accredited Credit Provider
We offer a choice of product from most lending institutions
We are a FBAA industry association member
We have been established since year 2000.
| Variable Rate Loans | Professional Package Loans | Lines of Credit |
| Fixed Rate Loans | Split Loans | Offset Savings Accounts |
| Interest Only Loans | Lo- Doc Loans |
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We maintain an updated list of approved complementary lenders which we can present to you illustrating a comprehensive range of finance options that would be suitable for your needs and financial objectives. To highlight this, a current product summary sheet will be provided for every recommended loan demonstrating the various key features of the particular product.
Your ACR is representing Northend Mortgage & Associates Pty Ltd and as such has to meet Training, Professional Qualifications and competency standards as part of the industry requirements. We are regularly undertaking training and courses to maintain all representatives’ level of professionalism. Please view your ACR’s individual profile.
Your Authorised Credit Representative acts as either an employee or a contractor on behalf of Northend Mortgage & Associates Pty Ltd who is responsible for any financial product or recommendation that is provided to you.
All Credit Representatives and Licensees by law, have Professional Indemnity insurance to cover any potential claims. They are also closely monitored and supervised to ensure:
they comply with credit legislation and conditions of their registration
that clients are not disadvantaged by any conflicts of interest that arise wholly or partly in relation to credit activities
that credit activities are engaged in efficiently, honestly and fairly.
Our income is mainly derived by a commission payment from a lender. However a broker is entitled, in some cases, to charge a fee for service. That fee charged may be a percentage of the loan amount or a fixed sum and can vary from product to product.
It is pointed out that a share of any commission earned by Northend Mortgage & Associates Pty Ltd may be passed on to a Third Party who has introduced a client to us for assistance in financial borrowings. This payment to a “Referrer” is at the sole discretion of Northend Mortgage & Associates Pty Ltd.
All fees and charges will be detailed to you verbally and confirmed in writing in the Statement of Credit Advice and the Authorised Credit Representative Profile that accompanies this Credit Guide.
After considering the information disclosed to you in the Credit Guide, I acknowledge that you have the right to appoint, should you so desire, another credit representative to negotiate any loan requirements.
It is our duty to have a complete knowledge of your current financial situation, financial objectives and borrowing needs before we can recommend a suitable loan package that would meet your requirements. Our views will be presented to you in our Statement of Credit Advice.
As a credit licensee we are required to:
You as the consumer can request for a written copy of the preliminary assessment.
However you may simply elect to apply for a loan that you have already selected. If this is the case, we will not enquire about your needs and objectives but will still issue you with a NIL Statement of Credit Advice and proceed directly with the finance application for submission to your selected lending institution.
We will maintain a file which contains all the personal details you have disclosed and the information included in the Statement of Credit Advice. You can arrange to examine your personal file by simply contacting me to make the arrangement.
Our company Privacy Policy is set out in detail on the last page of this Credit Guide.
If you have a complaint about the services we provide, the following options for resolution are available.
Most complaints or disputes arise from miscommunication and can usually be resolved amicably without delay. If you find yourself in this situation, contact me and explain your concerns in order for me to provide a speedy resolution.
If you are not satisfied with any response then please contact as follows:
Contact name of our complaints officer: Raj Singh
Contact phone number: 03 94662777
Email: [email protected]
If you feel after the previous option your complaint has not been satisfied, you may contact our following ASIC approved complaints body being:
Name of EDR scheme: Credit Ombudsman Services Ltd (COSL)
Phone number: 1800 138 422
Website: www.creditombudsman.com.au
At Northend Mortgage & Associates Pty Ltd ("the Company"), we recognise that your privacy is important.
We are bound by, and committed to supporting, the National Privacy Principles (NPP) set out in the Privacy Amendment (Private Sector) Act 2001. The information set out below is largely a summary of our obligations under the NPP.
We are subject to certain legislative and regulatory requirements which necessitate us obtaining and holding detailed information which personally identifies you and/or contains information or an opinion about you. In addition, our ability to provide you with comprehensive financial advice and services is dependent on us obtaining certain personal information about you, which may include:
Legal requirements: We will destroy or de-identify your personal information when it is no longer required.
You may access the personal information we retain and request corrections. This right of access is subject to some exceptions allowed by law.
We will not provide you access to personal information which would reveal any confidential formulae or the detail of any in-house evaluative decision making process, but may instead provide you with the result of the formulae or process or an explanation of that result.
The Company reserves the right to charge a fee for searching for and providing access to your personal information. In the event we refuse you access to your personal information, we will provide you with an explanation for that refusal.
We will endeavour to ensure that at all times the personal information about you that we hold is up to date and accurate. The accuracy of the personal information is dependant to a large degree on the information you provide and you should advise us if there are any errors in your personal information.
If you wish to complain about any breach or potential breach of this privacy policy or the National Privacy Principles, you should contact us by any of the methods contained in this policy statement and request that your complaint be directed to the Privacy Officer. Your complaint will be considered within seven days and responded to accordingly. It is our intention to use our best endeavours to resolve any complaint to your satisfaction; however, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.
We may use and disclose personal information for the purposes for which it was provided or secondary purposes in circumstances where you would reasonably expect such use or disclosure.
The Company may use the personal information collected from you for the purpose of providing you with direct marketing material such as articles that may be of interest to you. You may, by contacting us by any of the methods detailed in this policy statement, request not to receive such information and we will give effect to that request. Please allow two weeks for your request to be actioned.
Our main purposes for collecting personal information are to facilitate enrolment in our courses or advise of future courses and to update our records. At or before the time we collect personal information from you we will take reasonable steps to inform you why we are collecting that personal information, who else we might disclose that personal information to and what may happen if you do not provide personal information to us.
We take reasonable steps to protect the information we retain from misuse, loss and from unauthorised access, modification or disclosure. We will not retain any of your information for any longer than it is required by us, except to satisfy statutory requirements of the Act.
We may disclose personal information to third parties or external contractors carrying out functions and duties for and on behalf of the Company. It is a condition of our agreement with each of our external contractors that they adopt and adhere to this privacy policy.
The information we collect from you may also be disclosed to third parties if the disclosure is required by or permitted by law.
In the event that we propose to sell our business we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations. Any such disclosure will be made in confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them. In the event that a sale of our business is affected, we may transfer your personal information to the purchaser of the business. As a client you will be advised of any such transfer.
In some circumstances we are required to collect corporate identifiers, for example, Credit Card details. We will not use or disclose this information other than when required to do so by law or, or when consented to by you.
You may deal with us anonymously where it is lawful, practicable and reasonable to do so.
Without your consent, we will not collect sensitive information about you. Exceptions to this include where the information is required by law, or for the establishment, exercise or defence of a legal claim.
